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Senior Certified Professional SHRM-SCP Updated Exam

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Question 20

The HR VP of a firm is leading an effort to implement a risk management plan and establishes an internal team to assess the risks involved in the event there is a disruption in the supply chain. What should be the team’s first step in confidently evaluating this risk?

Options:

A.

Identify alternative supply chain suppliers.

B.

Assign managers to address their departments' supply chain risks.

C.

Review the firm's strategic objectives.

D.

Identify recurring readiness reports from its suppliers.

Question 21

Which demand forecasting methodology best supports a workforce management strategy regardless of industry?

Options:

A.

Managerial judgment

B.

Ratio-trend

C.

Technological forecast

D.

Work study

Question 22

According to Ulrich, what is the primary intent of the business partner model?

Options:

A.

Management of all HR processes for a business unit

B.

Transformation of the business unit to better align with HR directives

C.

Business processes integration and alignment of daily work with business outcomes

D.

Creation of shared services between business units to reduce HR administrative burden

Question 23

A multinational manufacturing firm recently experienced a series of product line defects and supply chain shortages. At the request of the chief operating officer (COO), the firm hires a new VP of operations who worked for the COO at another company for many years. The VP is well known for achieving results quickly and efficiently. During a conference call with the COO and all operations managers, the new VP begins making angry remarks toward the managers because the VP believes they are not responding quickly to questions about the recent problems. When the managers speak the VP responds by criticizing them and speaking with a loud aggressive tone of voice. The COO advises the VP to focus on identifying the root cause of the problem rather than criticizing the managers. In response, the VP accuses the COO of being too lenient on the managers during a period of crisis that requires quick and deliberate action. After the meeting, the managers send a formal letter to the firm's regional HR director describing the VP's behavior and requesting an immediate response.

The firm's employee handbook includes a section on cultural values that denounces public criticism of others and endorses acceptance of diversity at all levels of the organization. What should the regional HR director do to uphold the firm's cultural values?

Options:

A.

Advise the VP to review the cultural values outlined in the handbook.

B.

Advise the COO to meet with the VP to discuss the firm's cultural values.

C.

Send an email to the managers acknowledging the inappropriateness of the VP's behavior.

D.

Advise the VP to attend an online cultural awareness training course.

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Exam Code: SHRM-SCP
Exam Name: SHRM Senior Certified Professional
Last Update: Nov 21, 2024
Questions: 134
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