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Question 100

What is used frequently to move customizations from one instance to another?

Options:

A.

Update Sets

B.

Code Sets

C.

Update Packs

D.

Configuration Logs

E.

Remote Sets

F.

Local Sets

G.

Code Packs

Question 101

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Options:

A.

Agent Workspace

B.

Chat bot

C.

Virtual Agent

D.

Knowledge Chat

E.

Now Support

Question 102

The ServiceNow platform includes which types of interfaces? (Choose three.)

Options:

A.

Now Mobile Apps

B.

Agent Control Center

C.

Back Office Dashboard

D.

Service Portals

E.

Now Platform® User Interfaces

F.

Field Service Taskboard

Question 103

What is a sys_id?

Options:

A.

Unique 32-character identifier that is assigned to every record

B.

A client-side Business Rule

C.

A server-side Business Rule

D.

Unique 64-character identifier that is assigned to every record

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Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Dec 22, 2024
Questions: 411
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