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Question 116

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.

For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.

For Facilities, the item will be used for anyone in the company who needs room set up services.

However, both departments have their own service catalogs. What do you do, to support these requirements?

Options:

A.

Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

B.

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

C.

Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

D.

Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Question 117

How are local flow variables accessed in the Flow Designer Data panel?

Options:

A.

As newly generated icons

B.

As scratchpad variables

C.

As new tabs

D.

As data pills

Question 118

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Options:

A.

Select Fields and Columns module

B.

Right click on form header, select Configure > Form Layout

C.

Click on context menu, select Configure > Form Designer

D.

Select Field Class Manager module

Question 119

What are two ways to generate an Event? (Choose two.)

Options:

A.

Business Rule

B.

Workflow

C.

Log entry

D.

Knowledge article publication

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Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Nov 21, 2024
Questions: 411
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