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Question 12

What feature do you use to specify which users are able to access a Service Catalog Item?

Options:

A.

Can Read Role

B.

Catalog User Role

C.

Can Order Tab

D.

User Criteria

Question 13

What role enables someone to authorize a request, with no other permissions on the platform?

Options:

A.

Approver [approver-user]

B.

Authorize [authorize-user]

C.

Reviewer [reviewer_user]

D.

Approver Group [approval_group]

E.

Verification [verify_user]

Question 14

A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

Options:

A.

Click Personalize List

B.

Right click on any column header. Context Menu > Configure > List Layout

C.

Click List Context Menu > Personalize List

D.

Click List Content Menu > Configure > List Layout

Question 15

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Options:

A.

Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter

B.

On the Special Handling field, check the box

C.

On the Tag field, select Special Handling from the choice list

D.

Click on the Context menu, select Add Tag, type Special Handling, press enter

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Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Dec 22, 2024
Questions: 411
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