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Certified System Administrator CSA Passing Score

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Question 120

When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

Options:

A.

Long-term signals

B.

Non-signals

C.

Anti-signals

D.

Stability signals

Question 121

What are the steps to retrieve an Update Set?

Options:

A.

Verify Update Set is Complete, Retrieve, Preview, Apply

B.

Verify Update Set is Complete, Test Connection, Apply

C.

Verify Update Set is Complete, Test Connection, Commit

D.

Verify Update Set is Complete, Retrieve, Preview, Commit

Question 122

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Options:

A.

Have them clear their cache.

B.

Have them use the gear icon to set the employee’s time zone.

C.

Recommend they use Chrome, instead of Explorer.

D.

Use the system properties to correct the instance’s time zone.

E.

Have them correct the time zone on their computer.

Question 123

What would NOT appear in the Application Navigator if “service” is typed into the filter field?

Options:

A.

Configuration > Business Services

B.

Self-Service > Knowledge

C.

Service Portal > Widgets

D.

Incident > Assigned to me

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Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Dec 31, 2024
Questions: 411
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