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Question 8

What is a best practice to follow when writing an e-mail?

Options:

A.

Write long explanations of processes.

B.

Use abbreviations to speed up the writing process.

C.

Review the e-mail before you send it.

D.

Include emoticons to be friendly.

Question 9

What is the most important reason for maintaining legal compliance in the Support Centre?

Options:

A.

Maintaining legal compliance prevents employees from downloading music.

B.

Maintaining legal compliance protects identity information.

C.

Maintaining legal compliance protects your personal rights.

D.

Maintaining legal compliance prevents unauthorised internet usage.

Question 10

Which comment will best acknowledge your customer emotions?

Options:

A.

I appreciate how critical this problem is for you right now.

B.

You have all of my sympathy right now.

C.

Have you ever used this system before?

D.

I know youe angry, but that won help the situation.

Question 11

What is a common metric used to measure Support Centre performance?

Options:

A.

Abandon before answer (ABA)

B.

Average time to respond (ATR)

C.

Incident quality score (IQS)

D.

Total faxes received (TFR)

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Free Access HDI HD0-400 New Release, HD0-400 Reviews Questions, Helping Hand Questions for HD0-400,
Exam Code: HD0-400
Exam Name: HDI Qualified Customer Support Specialist
Last Update: Nov 22, 2024
Questions: 120
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