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HD0-400 Reviews Questions

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Question 12

Which metric is used to measure the average amount of time that a customer waits before a call is answered?

Options:

A.

Average speed to answer.

B.

First contact resolution.

C.

Availability.

D.

Abandon before answer.

Question 13

What is the best action to take when sharing a workspace?

Options:

A.

Partner with someone who has similar work habits.

B.

Clean the workspace at the end of each shift.

C.

Decorate the workspace according to your tastes.

D.

Ensure the calendar is displaying the correct date.

Question 14

What is the most important reason for maintaining legal compliance in the Support Centre?

Options:

A.

Maintaining legal compliance protects your managers.

B.

Maintaining legal compliance prevents other teams seeing what the Support Centre does.

C.

Maintaining legal compliance protects you from blame.

D.

Maintaining legal compliance protects the organisation assets.

Question 15

Which statement best describes a problem?

Options:

A.

A problem is a significant incident with an unknown cause.

B.

A problem is a group of incidents that recur occasionally.

C.

A problem is a group of incidents with different symptoms.

D.

A problem is a single incident with a known solution.

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Free Access HDI HD0-400 New Release, HD0-400 Reviews Questions, Helping Hand Questions for HD0-400,
Exam Code: HD0-400
Exam Name: HDI Qualified Customer Support Specialist
Last Update: Nov 22, 2024
Questions: 120
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