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Help Desk Analyst (HDA)

Last Update Dec 22, 2024
Total Questions : 116

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HD0-400 - HDI Qualified Customer Support Specialist

Help Desk Analyst (HDA) Questions and Answers

Questions 1

Which three approaches help create a positive business reputation? (Choose three.)

Options:

A.

Try to have a positive and memorable effect on every person you communicate with each day

B.

See what you can do to assist any co-worker who is unhappy or experiencing problems

C.

When you hear complaints about your organisation, change the subject

D.

Have a good attitude and never speak negatively about your organisation

Questions 2

For which two reasons is it important to have documented processes and procedures? (Choose two.)

Options:

A.

Ensures consistent service

B.

Justification for not meeting customer expectations

C.

Promotes adherence to policies

D.

Identifies areas out of policy

Questions 3

Which two are effective techniques for dealing with stress? (Choose two.)

Options:

A.

Exercise and observe good nutrition practices

B.

Set realistic goals/objectives

C.

Use high energy drinks, e.g., coffee, caffeine drinks to keep energy levels up

D.

Take long breaks

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