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What is the primary role of support service?
To provide the customer with a knowledge-base
To provide technical resolutions
To provide quality assistance
To track problems and bugs
Which two are effective techniques for dealing with stress? (Choose two.)
Exercise and observe good nutrition practices
Set realistic goals/objectives
Use high energy drinks, e.g., coffee, caffeine drinks to keep energy levels up
Take long breaks
For which two reasons is it important to have documented processes and procedures? (Choose two.)
Ensures consistent service
Justification for not meeting customer expectations
Promotes adherence to policies
Identifies areas out of policy
Which statement about telephone etiquette is true?
Gum chewing is acceptable as long as the customer cannot hear it
Eating is okay as long as you obtain the customer's consent
"Please hold" is an appropriate way to answer the telephone when you are busy
It is customary to pick up the telephone between one to three rings
TESTED 21 Nov 2024
