HD0-400 Exam Dumps - HDI World wide Certification Questions and Answers

Partner with someone who has similar work habits.

Clean the workspace at the end of each shift.

Decorate the workspace according to your tastes.

Ensure the calendar is displaying the correct date.

Only provide a service that is included in the SLA.

Look at the problem from the customer perspective.

Transfer the customer to your supervisor if they disagree with you.

Strictly follow the Support Centre policies.

Average speed to answer.

First contact resolution.

Availability.

Abandon before answer.

Department addresses.

Personal information.

General telephone numbers.

Head office marketing handouts.

Write long explanations of processes.

Use abbreviations to speed up the writing process.

Review the e-mail before you send it.

Include emoticons to be friendly.

Abandon before answer (ABA)

Average time to respond (ATR)

Incident quality score (IQS)

Total faxes received (TFR)

Displaying a good service attitude will improve customer performance.

Displaying a good service attitude will create a positive impression of the Support Centre.

Displaying a good service attitude will reflect well in your performance evaluations.

Displaying a good service attitude will help meet service levels.

A web master magazine.

The marketing department.

Senior management meetings.

Knowledge Centred Support.

I appreciate how critical this problem is for you right now.

You have all of my sympathy right now.

Have you ever used this system before?

I know youe angry, but that won help the situation.

An operational level agreement is a legal document defining the penalties for failure to comply with the SLA.

An operational level agreement is an agreement between internal support teams and vendors.

An operational level agreement is an agreement between first level support and other internal support teams.

An operational level agreement is an agreement between IT and its customers.