HD0-400 Exam Dumps - HDI World wide Certification Questions and Answers

Maintaining legal compliance prevents employees from downloading music.

Maintaining legal compliance protects identity information.

Maintaining legal compliance protects your personal rights.

Maintaining legal compliance prevents unauthorised internet usage.

The purpose of incident management is to manage the service level agreement.

The purpose of incident management is to manage the customer expectation.

The purpose of incident management is to restore normal service as quickly as possible.

The purpose of incident management is to ensure that all calls are logged.

Set up a video link so you can gesture.

Speak louder and slower for clarification.

Use slang to put the customer at ease.

Moderate the pace of the call.

Leave an amusing sound bite to make the customer laugh.

Provide the customer with an incident or call reference number.

Give the customer your opinion of the second level support team.

Provide the address for the Support Centre Web site.

Maintaining legal compliance protects your managers.

Maintaining legal compliance prevents other teams seeing what the Support Centre does.

Maintaining legal compliance protects you from blame.

Maintaining legal compliance protects the organisation assets.

A problem is a significant incident with an unknown cause.

A problem is a group of incidents that recur occasionally.

A problem is a group of incidents with different symptoms.

A problem is a single incident with a known solution.

Incident monitoring confirms the accuracy of change management.

Incident monitoring identifies opportunities for improvement.

Incident monitoring facilitates problem management.

Incident monitoring authorises configuration management.

Listen to colleagues when customers talk to you.

Let customers know your personal accomplishments.

Actively listen to customers when they talk to you.

Feel sorry for your customers if they are troubled.