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Helping Hand Questions for HD0-400

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Question 16

What is the most likely benefit of incident monitoring in a Support Centre?

Options:

A.

Incident monitoring confirms the accuracy of change management.

B.

Incident monitoring identifies opportunities for improvement.

C.

Incident monitoring facilitates problem management.

D.

Incident monitoring authorises configuration management.

Question 17

Which action best illustrates excellent customer service?

Options:

A.

Listen to colleagues when customers talk to you.

B.

Let customers know your personal accomplishments.

C.

Actively listen to customers when they talk to you.

D.

Feel sorry for your customers if they are troubled.

Question 18

What is the best description of an operational level agreement?

Options:

A.

An operational level agreement is a legal document defining the penalties for failure to comply with the SLA.

B.

An operational level agreement is an agreement between internal support teams and vendors.

C.

An operational level agreement is an agreement between first level support and other internal support teams.

D.

An operational level agreement is an agreement between IT and its customers.

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Free Access HDI HD0-400 New Release, HD0-400 Reviews Questions, Helping Hand Questions for HD0-400,
Exam Code: HD0-400
Exam Name: HDI Qualified Customer Support Specialist
Last Update: Nov 22, 2024
Questions: 120
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