CSA Exam Dumps - ServiceNow Certified System Administrator Questions and Answers

User records are stored in which table?

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the

ServiceNow instance. What issue could explain this?

Choose 2 answers

A customer has asked for the following updates to a form:

* Make Resolution code mandatory, admin state is changed to Resolved.

* Hide major incident check box, unless logged in user has Major incident Manager role.

What type of rules (s) would you use to implement this requirement?

Which role(s) are required to impersonate a user?

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What is the best practice related to using the Default Update Set for moving customizations between instances?

What module do you use to access the reports that are available to you?

ServiceNow contains over 25 different report types. What are some of the types?

Choose 5 answers

On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

What are the steps to retrieve an Update Set?