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CSA Exam Dumps - ServiceNow Certified System Administrator Questions and Answers

Question # 104

On a filter condition, which component is always a choice list?

Options:

A.

Operator

B.

Filter Criteria

C.

Operation

D.

Match Criteria

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Question # 105

On Access Control Definitions, what are ways you can set the permissions on a Table?

Choose 3 answers

Options:

A.

Groups

B.

CRUD

C.

Roles

D.

Script that sets the answer variable to true or false

E.

Conditional Expressions

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Question # 106

While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?

Choose 2 answers

Options:

A.

Right click on Priority and select Configure Dictionary

B.

Right click on Priority and select Configure Display Settings

C.

Right click on Priority and select Configure Label

D.

Right click on Priority and select Configure Column

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Question # 107

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

Options:

A.

itil users

B.

Any user with an article's permalink

C.

Any active user

D.

No users

E.

Users with kb_user role

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Question # 108

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Options:

A.

Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter

B.

On the Special Handling field, check the box

C.

On the Tag field, select Special Handling from the choice list

D.

Click on the Context menu, select Add Tag, type Special Handling, press enter

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Question # 109

What role enables someone to authorize a request, with no other permissions on the platform?

Options:

A.

Approver [approver-user]

B.

Authorize [authorize-user]

C.

Reviewer [reviewer_user]

D.

Approver Group [approval_group]

E.

Verification [verify_user]

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Question # 110

A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

Options:

A.

Click Personalize List

B.

Right click on any column header. Context Menu > Configure > List Layout

C.

Click List Context Menu > Personalize List

D.

Click List Content Menu > Configure > List Layout

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Question # 111

What feature do you use to specify which users are able to access a Service Catalog Item?

Options:

A.

Can Read Role

B.

Catalog User Role

C.

Can Order Tab

D.

User Criteria

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Question # 112

What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

Options:

A.

On list Context Menu, select Group By > Category

B.

On the Filter Menu, select Group By > Category

C.

Click Group On icon, select Category

D.

On Navigator Filter, type tablename.group.category and press enter

E.

On the Category column title, click Context menu > Group By Category

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Question # 113

What type of field has a drop down list, from which you can pick from pre-defined options?

Options:

A.

Choice

B.

Picker

C.

Drop down

D.

Option

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Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Jan 31, 2025
Questions: 411
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