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CRT-271 Exam Dumps - Salesforce Community Cloud Questions and Answers

Question # 4

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?

Options:

A.

Create a new Case page in Community Builder and include required fields.

B.

Create a Global Action and update the layout to include required fields.

C.

Create a record type for Guest users and associate to the Case page layout.

D.

Create a custom case page for Guest users and add required fields.

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Question # 5

Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses. Which characteristic of this Community will cause display problems when accessed from an Android mobile device?

Options:

A.

'API enabled' profile permission

B.

Mobile responsiveness

C.

Community URL access

D.

Rich text styling

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Question # 6

Select two ways you are able to integrate Google Analytics with a template based Community. 2Answers

Options:

A.

Community Builder >> Settings > > Analytics Setup

B.

Community Builder >> Settings >> Advanced >> Google Analytics Tracking

C.

Community Builder >> Settings >> Advanced >> Edit Head Markup

D.

Setup Menu >> Google Analytics >> Communities

E.

Community Manager >> Settings >> Advanced >> Google Analytics Tracking

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Question # 7

Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community. What feature is a good fit for Universal Condiments requirement?

Options:

A.

Reputation Types

B.

Reputation Categories

C.

Reputation Groups

D.

Reputation Levels

E.

Reputation Ranks

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Question # 8

Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community. - The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect - Customer users only need to see their orders in the Community - Orders are currently public read-only - Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers

Options:

A.

Leveraging existing integration with the legacy system

B.

Set the external users' organisation wide defaults to private for external order objects

C.

Creating a new integration with the legacy system for customer users

D.

Update the customer user profile and given the "view all" permission on the integration object

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Question # 9

Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

Options:

A.

Customer Community Plus License

B.

Support Community License

C.

Partner Community Plus License

D.

Service Cloud License

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Question # 10

Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.

Which users will be able to edit and delete Salesforce Files based on their licence?

Select one or more of the following:

Options:

A.

Users with the Lightning External App licence

B.

Users with the Customer Community Plus licence

C.

Users with the High Volume Customer Portal Licence

D.

Users with the Customer Community licence

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Question # 11

Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Base in all of these Communities. Which step should the Community Cloud consultant take to meet this requirement?

Select one or more of the following:

Options:

A.

Recreate the Knowledge Base page in all Communities

B.

Create a link to the Knowledge Base in all Communities

C.

Merge the Communities unto the Community that has the Knowledge Base

D.

Export the page and select it when creating a new page in all Communities

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Question # 12

Universal containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community. Which three aspects can UC customise on these types of emails? Choose 3 answers

Select one or more of the following:

Options:

A.

Sender's email address

B.

Logo

C.

Email format

D.

Fonts

E.

Footer text

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Question # 13

Universal Containers is building a community to drive channel sales. They have 2000 partner accounts. The high level capabilities for their partners are as follows: • Partner users should NOT be able to access accounts and cases that they do NOT have access to. • A Partner User must be able to create cases for all accounts in their account hierarchy irrespective if they are parent or child account. • Partner users must be able to collaborate within the private groups they are members of. What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers

Options:

A.

Develop an Apex Managed Sharing Rule on the Account and Case Object

B.

Configure an Owner -based Sharing Rule on the Account and Case Object

C.

Set External User Organization Wide Defaults to Private on the Account and Case Object

D.

Create a Criteria -based Sharing Rule with read/write access on the Account and Case Object

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Exam Code: CRT-271
Exam Name: Certification Preparation For Community Cloud Consultants (WI25)
Last Update: Feb 18, 2025
Questions: 285
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