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CRT-271 Exam Dumps - Salesforce Community Cloud Questions and Answers

Question # 34

Your company is using the Koa Community Template and wishes to add a new custom page what steps should you take to complete this?

Options:

A.

Install the Community Page Manager from the AppExchange

B.

Create a new page from in the Community Manager

C.

Create a new page in the Community Builder

D.

Clone an existing page in the Community Builder

E.

Ask your developer to create a new Visualforce Page

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Question # 35

Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?

Options:

A.

Create the users as contacts and enable them as Community users.

B.

Allow the users to self -register to the Community.

C.

Create the users in Salesforce and add their profile to the Community.

D.

Add the users to the Community as members.

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Question # 36

Universal Containers needs to build a Community for their customers. The following security requirements must be met: • Customers can access their accounts. invoices. and orders. • An account is associated to only one individual. • A few customers who act as partners need access to individual accounts. • Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?

Options:

A.

User Customers Account. Customer Community Plus License. and sharing rules.

B.

Customers Account. Customer Community License. and sharing rules.

C.

User Person Account, Customers Community License. and Sharing Set.

D.

User Person Account. Customers Community Plus License. and Super User access

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Question # 37

Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

Options:

A.

Use Google Analytics to generate the adoption report

B.

Install the Salesforce Community Management AppExchange package

C.

Install the Wave dashboards for Communities

D.

Use Data Loader to download the user data to generate a pivot table in Excel

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Question # 38

Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.

How should the Salesforce Admin troubleshoot this issue?

Options:

A.

Create a Featured Topic in the Community Builder to display articles.

B.

Check the Article type permissions on the Guest User profile.

C.

Create a new data category specifically for Guest Users to display articles.

D.

Enable public access for the Community in Setup and the Guest User profile.

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Question # 39

Universal Containers uses Customer Community licences.

One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:

Options:

A.

Customer Community Plus

B.

Lightning External Apps

C.

High Volume Customer Portal

D.

Portal Manager

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Question # 40

Universal Shipping want to notify their Community Moderators when a member post more than one file to the community within a 15 minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen. How would this requirement be implemented?

Options:

A.

Using a Content Rule in the Community Builder

B.

Using a Content Rule in the Community Manager

C.

Using a Rate Rule in the Community Manager

D.

Using a Rate Rule in the Community Builder

E.

It is not possible to moderate files in a Community

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Question # 41

Universal Containers recently built a Community for their customers. They would like to allow access Of files maintained in their Sharepoint Online with customers. Which Salesforce feature should the Salesforce Admin recommend?

Options:

A.

Content Library

B.

Files Connect

C.

Files Sync

D.

Chatter and Files

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Question # 42

Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.• They have 50 Salesforce Live Agent Licenses provisioned in their org.

Options:

A.

Enable Live Agent in Community Settings.

B.

Add a custom Live Agent Lightning component.

C.

Set up Live Agent in Community Management.

D.

Configure Live Agent in the Salesforce org.

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Question # 43

Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.

Select one or more of the following:

Options:

A.

Assign articles directly to Navigational Topics

B.

Assign Data categories to Chatter profiles and map to Topics

C.

Assign Topic categories to articles

D.

Assign Data categories to articles and map to Topics

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Exam Code: CRT-271
Exam Name: Certification Preparation For Community Cloud Consultants (WI25)
Last Update: Feb 20, 2025
Questions: 285
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