What tools are available to the assignee to help resolve an incident?
Choose 2 answers
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?
Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
TESTED 31 Jan 2025
