Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
A new problem manager wants a high level view of the activities in problem management.
What module do you recommend?
From a data model perspective which Table is the base class for the configuration management database?
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?
In the Quebec release of Change management, what new architectural features were added?
Which field from the configuration item will automatically populate in the Assignment group field of a problem record?
You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?
TESTED 31 Jan 2025
