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Avaya Aura Communication Applications Support Certified Exam Questions and Answers

Questions 1

A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.

Which Discipline in 8D Methodology describes the action of the Network Administrator?

Options:

A.

D4

B.

D3

C.

D2

D.

D1

Questions 2

A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.

Where would you go to check that IM and Presence have been enabled for the affected users?

Options:

A.

Use Avaya Aura® System Manager (SMGR) web GUI to access the Engagement Development Platform >

Service Management click on List Presence Users.

B.

Use System Manager (SMGR) web GUI to access User > Users Management > Manage Users >

Communication Profile. Ensure that the presence profile is enables and that the right presence server is

selected.

C.

Use SSH to Avaya Breeze ™and run “display user xxxx” where xxxx is the station number.

D.

Use Avaya Aura® System Manager (SMGR) web GUI to access User Management > Manage Users >

More Actions > Presence Users. Ensure that the presence profile is enables and that the right presence

server is selected.

Questions 3

Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

Options:

A.

Business Partners

B.

Avaya Tier 2

C.

Third Party Support

D.

Avaya Tier 3

Next Question
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