A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.
Where would you go to check that IM and Presence have been enabled for the affected users?
A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.
Which Discipline in 8D Methodology describes the action of the Network Administrator?
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
A customer called is stating they cannot place WebRTC calls. You discover that Avaya Breeze T™ has not been configured to allow Cross-origin Resource Sharing (CORS).
How would you allow cross-origin resource sharing for all?
What are the steps necessary to trace SIP messages going through the Avaya Session Border Controller for Enterprise (SBCE)?
A customer called in stating that none of their users can IM or see each other’s Presence. After
troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration.
Where would you go to correct this problem?
To log on the one-X® Communicator to Avaya Aura® Presence Services server, what do you enter in the IM and Presence / Server field of the one-X® Communicator?
How can you enable all levels of the log, including debug, to be dumped into the ps.log file?
Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail
messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.
How would you restore the trunks to in-service status?
The WebRTC snap-in is showing a yellow caution icon under License Mode.
What does this error mode indicate?