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Authentic Avaya Certification Exam 33820X Questions Answers

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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

Last Update Dec 22, 2024
Total Questions : 64

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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

Questions 1

From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

Options:

A.

By using the benefit of Avaya IX'M Workforce Engagement

B.

By using the benefit of Call Center Elite

C.

By using the benefit of Avaya Call Management System

D.

By using the benefit of Avaya Proactive Contact

E.

By using the benefit of Avaya Aura® Contact Center

Questions 2

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.

What Is the default VPC hardware and software configuration?

Options:

A.

Dedicated hardware and shared software

B.

Shared hardware and shared software

C.

Shared hardware and dedicated software

D.

Dedicated hardware and dedicated software

Questions 3

Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.

Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

Options:

A.

Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client

B.

Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)

C.

Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop

D.

Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)

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ACDS-3382 33820X Exam Questions and Answers PDF,