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33820X Exam Dumps - Avaya ACDS-3382 Questions and Answers

Question # 4

An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.

The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?

Options:

A.

ASP 110

B.

ASP 100

C.

ASP 120

D.

ASP 130

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Question # 5

Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.

Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

Options:

A.

Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client

B.

Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)

C.

Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop

D.

Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)

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Question # 6

An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:

• Desktop applications

• Call Routing Server

• Multimedia services

• Management applications

Based on these requirements, which solution would you recommend to the customer?

Options:

A.

Avaya Proactive Contact

B.

Avaya Aura® Elite Multichannel

C.

Avaya Aura® Call Center Elite

D.

Avaya Control Manager

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Question # 7

Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.

Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

Options:

A.

Avaya Update Manager

B.

Capacity Planner

C.

Avaya Maestro

D.

vCenter Manager

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Question # 8

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.

Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

Options:

A.

MPLS VPN/Software Defined WAN Connectivity

B.

CC Solutions with ACCS Connectivity

C.

Analog Trunk Access Connectivity

D.

PSTN Network Connectivity

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Question # 9

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

Options:

A.

Public

B.

Private

C.

Hybrid

D.

CPaaS

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Question # 10

Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.

Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

Options:

A.

Secure

B.

ReadyNow

C.

Custom

D.

Enterprise

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Question # 11

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.

What Is the default VPC hardware and software configuration?

Options:

A.

Dedicated hardware and shared software

B.

Shared hardware and shared software

C.

Shared hardware and dedicated software

D.

Dedicated hardware and dedicated software

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Question # 12

From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

Options:

A.

By using the benefit of Avaya IX'M Workforce Engagement

B.

By using the benefit of Call Center Elite

C.

By using the benefit of Avaya Call Management System

D.

By using the benefit of Avaya Proactive Contact

E.

By using the benefit of Avaya Aura® Contact Center

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Exam Code: 33820X
Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
Last Update: Jan 31, 2025
Questions: 64
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