Vce CMQ-OE Questions Latest

The balanced scorecard is a strategic management tool that views the organization from different perspectives. One of these perspectives is the Learning and growth perspective, which focuses on how the organization fosters ongoing change and continuous improvement. Measures related to employee development, training, and retention fall under this perspectiveRetention numbers specifically reflect the organization’s ability to retain skilled and valuable employees, which contributes to long-term success and growth12.

References: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition, Russell T. Westcott (Editor), ASQ Quality Press, 2013. 2: What is a Balanced Scorecard? BSC Quality Example | ASQ

One advantage of using a single-source supplier strategy is that it can help reduce variation in the materials or products supplied, including lot-to-lot variation. When only one supplier is used, it's easier to work closely with them to ensure consistent quality and to address quality issues that may arise.

References: Supply chain management and quality management literature, which often discusses the trade-offs and benefits of different supplier strategies, including single sourcing.

When developing a customer satisfaction survey, it is essential to focus on understanding and meeting customer needs. A system for determining customer requirements ensures that the survey aligns with what customers truly value. By systematically gathering information about customer preferences, expectations, and experiences, organizations can create effective surveys that provide valuable insights. While established industry practices, the supplier’s perception of customer needs, and data from field failure reports are relevant considerations, they do not directly address the systematic approach needed to understand and meet customer requirements. Therefore, prioritizing a system for determining customer requirements is crucial for an effective customer satisfaction survey12.

References:

• ASQ Certified Manager of Quality/Organizational Excellence
• CMQ/OE Excellence Certified Manager of Quality/Organizational - ASQ
• Measuring and Managing Customer Satisfaction: ISO 9001:2015 and Beyond
• ASQ Certified Manager of Quality/Organizational Excellence

Groupthink is a phenomenon where even high-performing teams can fall into a mindset of excessive conformity and suppress dissenting opinions. This can lead to:

• Illusion of Unanimity: Members may falsely assume agreement due to a lack of critical viewpoints (ASQ CMQ/OE Handbook, pp.176-177).
• Unchallenged Decisions: The desire for consensus can outweigh critical evaluation, compromising decision-making (ASQ CMQ/OE Handbook, p. 177).
• Limited Perspective: Failure to consider alternative viewpoints can lead to blind spots in analysis and problem-solving (ASQ CMQ/OE Handbook, p. 176).

While the other options are essential for high-performing teams, groupthink is a potential pitfall that should be actively avoided.