ASQ certification CMQ-OE Passing Score

The team sponsor plays a crucial role in supporting the team’s initiatives and ensuring their success. They provide guidance, resources, and advocacy for the team’s projects and activities. By reviewing progress, offering encouragement, and facilitating necessary resources, the team sponsor contributes to the team’s effectiveness and overall performance. Their focus is on enabling the team to achieve its goals and objectives. While other responsibilities listed (setting agendas, coaching, and helping with presentations) are important, the primary responsibility of the team sponsor is to support and champion the team’s efforts1.

References: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L. Furterer and Douglas C. Wood. ASQ Quality Press, 2021. Link

The Storming stage is the second stage in Tuckman’s model of group development. During this stage, team members may experience conflict, disagreement, and challenges as they work together. They question project goals, roles, and responsibilities. It is essential for the team to address these issues openly and constructively to move toward the next stage, Norming, where they establish norms, resolve conflicts, and develop better cohesion1.

References:

• The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L. Furterer and Douglas C. Wood. Published 20211

 In the early stages of developing a quality system, it is crucial for executive management to set clear goals and direction. These goals should align with the organization’s overall strategic objectives and vision. By actively participating in goal-setting, executive management ensures that quality-related objectives are integrated into the company’s overall business strategy. This proactive approach helps establish a strong foundation for quality management and ensures that quality principles are embedded throughout the organization. The involvement of executive management also signals the importance of quality to all employees and stakeholders, fostering a culture of continuous improvement and commitment to quality excellence1.

References: 1 The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L. Furterer and Douglas C. Wood. Published 2021. Link

• The process involves delivering water to ice-cube trays, freezing the trays, inspecting the ice cubes, discarding defective cubes, and placing good cubes in bags.
• Flowchart 1 directly places trays in freezers after water is placed in them and inspects the cubes after they are frozen.
• Flowchart 2 checks if trays are frozen at 6 hours or -6°C before moving to inspection.
• Flowchart 3 includes a step to check if freezing is complete; if not, it returns trays to the freezer.
• Flowchart 4 inspects cubes before checking if they are good or bad.

Therefore, Flowchart 3 correctly represents the process described in the question1.

References: 1: ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition