Salesforce Consultant ADM-261 Updated Exam

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Question 44

Universal Containers has activated Email-to-Case functionality to allow customers to correspond with support agents via email. Which options areavailable with Email-to-Case? (Choose 2)

Options:

Only one inbound email address can be used for Email-to-Case

Follow-up emails and attachments related to a case are attached to the case

Assignment, escalation, and workflow rules are processed on inboundemails

Follow-up emails related to a case will update the case comments

Question 45

Universal containers wants to provide its 20 million customers with a portal where they can:

- Submit inquiries,

- Monitor the status of those inquiries,

- View their contact information.

To meet these requirements, which type of portal license would be most appropriate for the customers?

Options:

Customer Community

Partner Community

Employee Community

Sites

Question 46

Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page. How can this be achieved?

Options:

Customer view of case tab

Custom Visual force page

Custom report

Customrelated list

Question 47

Universal containers is planning to provide different levels of support tocustomers in order to ensure its agents are working within the confines of the service level agreement.

Which feature should the consultant consider?