Salesforce B2C-Solution-Architect Questions Answers

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Question 24

A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on customers to personalize the communication.

Which three considerations should a Solution Architect keep in mind when recommending a migration strategy from the existing setup to the new one?

Choose 3 answers

Options:

Customer data can be imported into Service Cloud from B2C Commerce and the legacy CRM without deduplication since Salesforce CDP can automatically merge duplicate records upon insert.

Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers. Written

Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud. Materials

Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID.

Marketing Cloud Connect should be configured to use an alternate external ID from Salesforce as the Contact Key to avoid duplicate contacts in Marketing Cloud.

Question 25

Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.

A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.

How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

Options:

Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.

Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.

Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.

Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.

Question 26

universal Containers (DC) is seeing an increased volume of customers browsing for higher-value items across multiple brands and longer cons/deration times before customers place orders based on what is in their shopping carts.

What are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process'

Choose 2 answers

Options:

Create an Abandoned Cart journey by brand across all carts

Work with stakeholders to create a customer Journey map that improves conversions

Enable customer service to update and complete a cart transaction on behalf of the customer

Run reports on the value of cart Items and time since the last activity

Question 27

An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.

Which integration pattern should a Solution Architect use to meet this requirement?