The following figure depicts a hierarchy of applications that are built on other applications.
Specifically , the productionapp application is built on applications customerapp and
employeeapp. Each of these applications has additional built-on applications, including the duplicated MYEnterpriseApp application, which has two different versions in use. All applications are built on the same version of PegaRUUS.
U+ Bank's marketing department wants to use the always-on outbound approach to send promotional emails about credit card offers to qualified customers. As a part of this promotion, the bank wants to identify the starting population by defining a few high-level criteria in a segment.
For each condition below, select which Two conditions should be defined in Segment and which three conditions should be defined in Engagement policy as best practice.
An application uses LDAP authentication and create operators dynamically based on a model operate recorded select and move the three options needed to complete the configuration to configuration column
Client XYZ Corp implemented Pega Customer Service.
A customer service representative (CSR) needs to launch multiple applications to manually update information to keep dam synchronized across systems. The applications are built in different technologies, decreasing the CSR's efficiency in handling customer requests. The client has a requirement to launch all applications from the PLCJA Customer service application. The client requires that data Mows to and from the Pega Customer Service application to the other applications used by the CSR. Changes made in any one of the systems is reflected in other relevant systems. This results in the CSR handling customer requests more efficiently and spending less time manually updating dependent applications.
Which Pega capability do you recommend to support this requirement?
TESTED 23 Nov 2024
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