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PC-CIC-Core Exam Questions Tutorials

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Question 8

What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

Options:

A.

Interaction Center Business Manager

B.

Interaction Reporter

C.

Interaction Attendant

D.

Interaction Administrator

Question 9

Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.

When Danny opens his Interaction Client, what determines his Client configuration?

Options:

A.

The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.

B.

The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.

C.

The inherited Client Configuration Templates will be combined to determine his Client configuration.

D.

The inherited Client Configuration Template with the most functionality will be used.

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PC-CIC-Core Exam Questions Tutorials,
Exam Code: PC-CIC-Core
Exam Name: PureConnect: CIC Core Certification
Last Update: Dec 22, 2024
Questions: 60
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