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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

Last Update Dec 22, 2024
Total Questions : 85

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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Questions 1

Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

Options:

A.

Yes- using Multiple Groups functionality

B.

Yes, using regular meeting functionality

C.

No, it cannot be done without manual intervention of the supervisor

D.

No, it cannot be done at all

Questions 2

In the WFM Web Supervisor, what must be used to accommodate building schedules for longer than 6 weeks?

Options:

A.

Set the end date to the date you desire that is 6 weeks or higher from the start date

B.

Set the extended end date to a date you desire that is 6 weeks or higher from the start date

C.

In One WFM Server application object, set the option "Schedule Duration" to a value greater than 6

D.

One cannot build schedules greater than 6 weeks in length

Questions 3

Which WFM Server can be set up to act as a Locator?

Options:

A.

WFM Server

B.

Only the Primary WFM server

C.

Only the Master WFM server

D.

Only the Back up WFM Server

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