GE0-806 Exam Dumps - Genesys GCP8 Questions and Answers

Agents

Skills

Agent Skill Level

Switch

Agent Group(s)

DB Server

WFM Data Aggregator

Stat Server

Database Access Point

WFM Server

Only the Primary WFM server

Only the Master WFM server

Only the Back up WFM Server

The only difference between an "Exception" and "Marked Time" is that an Exception may be asked by an Agent while Marked Time may not

When an "Marked Time" is scheduled Agent is taken away from his/her Work for the duration of Marked Time and then returned back

Marked Time does not interrupt Agent work. It is only used to report specific situations like Coaching, Supervisor assist etc. while working

"Marked Time" Is used to differentiate between paid and not paid time during Agent shift

DetermineFull Day TimeoffStartEndPaidHours

MaxAuditReports

HideMessagesforNotWorkingAgents

Need another incorrect option

Forecast Scenario

Master Forecast

Schedule Scenario

Master Schedule

Performance/Adherence

Activity Set

Task Sequence

Exception Task Sequence

Marked Time .

Use Rotating Patterns

Use Shift Exceptions

Set "Maximum Start time difference for Members of the same team" parameter

Select "Use Team Constraints" while building the schedule

Genesys Administrator

WFM Configuration Utility

WFM Web for Supervisors

WFM Web for Agents

Alarm notification

Alarm Threshold

End before Threshold

Start after Threshold