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GCP-GC-REP pdf

GCP-GC-REP PDF

Last Update Nov 21, 2024
Total Questions : 35

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Last Update Nov 21, 2024
Total Questions : 35

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Genesys Cloud Certified Professional - Reporting and Analytics

Last Update Nov 21, 2024
Total Questions : 35

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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

Questions 1

Which of the following are available report file formats for export? (Choose three.)

Options:

A.

.doc

B.

.xls

C.

.txt

D.

.docx

E.

.xlsx

F.

.pdf

Questions 2

How is an Incoming Call represented in reports?

Options:

A.

Inbound

B.

Incoming

C.

Offered

D.

Calls Received

Questions 3

Which report calculates a Monthly Service Level?

Options:

A.

Queue Metrics Report

B.

Queue Wrap-up Summary Report

C.

Queue Metrics Summary Report

D.

Queue Metrics Interval Report