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GCP-GC-REP Exam Dumps - Genesys GCP-GC Questions and Answers

Question # 4

What is the time interval for tracking metrics in Genesys Cloud?

Options:

A.

20 mins

B.

30 mins

C.

40 mins

D.

10 mins

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Question # 5

Which of the following reports are aggregated daily? (Choose two.)

Options:

A.

Agent Metrics Export Report

B.

Agent Metrics Report

C.

Agent Login-Logout Details Report

D.

Agent Quality Details Report

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Question # 6

How is an Incoming Call represented in reports?

Options:

A.

Inbound

B.

Incoming

C.

Offered

D.

Calls Received

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Question # 7

Which of the following are available report file formats for export? (Choose three.)

Options:

A.

.doc

B.

.xls

C.

.txt

D.

.docx

E.

.xlsx

F.

.pdf

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Question # 8

Which definition matches the performance view for Agents?

Options:

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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Question # 9

Which report calculates a Monthly Service Level?

Options:

A.

Queue Metrics Report

B.

Queue Wrap-up Summary Report

C.

Queue Metrics Summary Report

D.

Queue Metrics Interval Report

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Question # 10

What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

Options:

A.

Available

B.

Busy

C.

Away

D.

Break

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Question # 11

Which definition matches the performance view for Dashboard?

Options:

A.

It is used to monitor real-time contact center metrics.

B.

It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.

It is used to view historical data only.

E.

It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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Question # 12

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for

.

Options:

A.

14 days

B.

90 days

C.

7 days

D.

30 days

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Question # 13

After the report gets deleted, you can download it from the archived list.

Options:

A.

True

B.

False

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Exam Code: GCP-GC-REP
Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
Last Update: Mar 12, 2025
Questions: 35
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