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Pass Community-Cloud-Consultant Exam Guide

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Question 8

Universal Containers need to create a Support Community with the following requirements: - Customer and partner users will bemembers of this community and use the customer community and partner community license, respectively - A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues - Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

Options:

A.

Set up delegated admin access for customer users

B.

Enable super user access for customer users

C.

Select the community user visibility checkbox

D.

Create a sharing set on the case object

Question 9

Northern Trail Outfitters is launching a Community for its B2B customers and partners.

What should the Consultant consider when granting users access to the Community?

Options:

A.

A Consultant must add a permission set to the Community before it can be assigned to users.

B.

A Consultant must add auser's profile or permission set to the Community to grant them access

C.

A Consultant must add a profile to the Community before assigning users to that profile.

D.

A Consultant must add roles to Community before giving access to users.

Question 10

Unauthenticated users are unable to some articles on a Universal ContainersCommunity. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?

Select one or more of the following:

Options:

A.

Check the article type permissions on the guest user profile

B.

Enable public access for the Community in setup and the Guest user profile

C.

Create a new data category specifically for guest users to display articles

D.

Create a featured topic in the Communitybuilder to display articles

Question 11

A Salesforce Admin needs to build a self-service Community. 

Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.

Options:

A.

Configure a search for articles and discussions in the Community.

B.

Gather branding assets, including images and logo for the Community.

C.

Create email templates to be usedin the community.

D.

Add discussions on topics that can be published in the Community.

E.

Enable the Service Cloud features to be used in the Community, including Knowledge and Case.

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Exam Name: Salesforce Certified Community Cloud Consultant (SU24)
Last Update: Nov 23, 2024
Questions: 284
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