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Community-Cloud-Consultant Exam Dumps - Salesforce Community Cloud Questions and Answers

Question # 4

Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

Options:

A.

Build a Surveys Lighting Component

B.

Use an AppExchange Survey Lightning Component

C.

Build a Surveys Visualforce Page

D.

Use the Standard Surveys Lightning Component

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Question # 5

Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

Options:

A.

5

B.

2

C.

4

D.

3

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Question # 6

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. Howshould the Salesforce Admin address this issue?

Options:

A.

Create a new Case page in Community Builder and include required fields.

B.

Create a Global Action and update the layout to include required fields.

C.

Create a record type for Guest users and associate to the Case page layout.

D.

Create a custom case page for Guest users and add required fields.

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Question # 7

Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Communityafter they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement?

Options:

A.

Add Social-Sign-on to allow users to log in from the Portal without signing into the Community.

B.

Enable Guest User access in Communities to support seamless access to Communities from the Portal.

C.

Configure Single Sign-on in Salesforce and reuse the federated authentication providers in the Community.

D.

Enable Community login support for employees in thePortal configuration.

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Question # 8

Universal Containers build a Community on the Customer Service (Napili) Template. The Salesforce Admin customised a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version.

What is the status of the custom Lightning components on the page after the upgrade?

Options:

A.

The Lightning components are on the page, but will NOT load until the Community is published.

B.

The Lightning components are NOT on the page, but are available in the Community Builder

C.

The Lightning components are neither on the page nor in the Community Builder

D.

The Lightning components are on the page and load as expected.

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Question # 9

Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case?

Options:

A.

Knowledge Articles for Communities is not enabled

B.

View Knowledge Articles has not been checked on the Community Profile

C.

Knowledge Articles for Customers is not enabled

D.

Customer sharing has not been checked on the Knowledge Article

E.

The Articles are being viewed on unsupported mobile devices

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Question # 10

ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community?

Options:

A.

Sharing Rules

B.

Permission Sets

C.

Public Groups

D.

Profiles

E.

Chatter Groups

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Question # 11

Universal Containers needsemployees who already have access to Salesforce to get access to a Customer Community they have just launched. The employee Salesforce profiles have been added to the Community.

What should the Salesforce Admin do to give employees access to the CustomerCommunity?

Options:

A.

Add public access to Chatter to the profile.

B.

Assign the Customers Community app to the Salesforce user profile.

C.

Request that employees with Salesforce access register as Community users.

D.

Enable the "View Global Header" permission for Salesforce users.

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Question # 12

Your company is using the Koa Community Template and wishes to add a new custom page what steps should you take to complete this?

Options:

A.

Install the Community Page Manager from the AppExchange

B.

Create a new page from in the Community Manager

C.

Create a new page in the Community Builder

D.

Clone an existing page in the Community Builder

E.

Ask your developer to create a new Visualforce Page

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Question # 13

What do you recommend? Universal Containers have launched their CustomerCommunity on the Koa template. Community members have asked your advice for accessing the community on iOS devices.

Options:

A.

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher.

B.

Navigate to the community URLin the browser and a mobile experience will be automatically rendered.

C.

IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community.

D.

All users should access a Koa Community via aDesktop browser only.

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Exam Name: Salesforce Certified Community Cloud Consultant (WI25)
Last Update: Feb 18, 2025
Questions: 285
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