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Legit ADM-261 Exam Download

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Question 12

Which two advantages does Salesforce provide with the OpenCTI framework? Choose 2 answers

Options:

A.

Agents can use telephony on a wide range of browsers andoperating systems while only developing once.

B.

Developers can embed API calls and processes on web pages to automate call handling processes.

C.

Developers can integrate with any telephony platform available with little to no need for customization.

D.

Agents can run their SoftPhone at the operating system level, embedded in the task bar or system tray.

Question 13

What is the capability of case feed?

Options:

A.

Add custom visual force pages to the case feed page layout.

B.

Enable call control using the CTI case feed publisher.

C.

Embed case feed functionality within a visual force page.

D.

Switch from case feed to standard detail pages using a console component

Question 14

Universal Containers' supportteam requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:

• Support attachments up to 30 MB per inquiry

• Over 10,000 inquiries per day

What solution shoulda consultant recommend to meet these requirements?

Options:

A.

Emall-to-Case

B.

Customer Chatter groups

C.

Web-to-Case

D.

On-Demand Email-to-Case

Question 15

Whendesigning a Case management solution to increase agent productivity, which Service Cloud features should you consider first? Choose 2 answers.

Options:

A.

Case queues

B.

Case custom reports

C.

Case assignment rules

D.

Case dashboards

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Exam Code: ADM-261
Exam Name: Service Cloud Administration (SU24)
Last Update: Nov 16, 2024
Questions: 354
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