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ITIL Exam Results

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Question 20

Service transition contains detailed descriptions of which processes?

Options:

A.

Change management, service asset and configuration management, release and deployment

management

B.

Change management, capacity management, event management, service request management

C.

Service level management, service portfolio management, service asset and configuration management

D.

Service asset and configuration management, release and deployment management, request fulfillment

Question 21

What actions does a service desk take for all issues, queries and requests that are reported to them?

Options:

A.

Schedule, assess, authorize

B.

Diagnose, investigate, resolve

C.

Initiate, approve, fulfill

D.

Acknowledge, classify, own

Question 22

Which practice establishes a channel between the service provider and its users?

Options:

A.

Relationship management

B.

Change enablement

C.

Supplier management

D.

Service desk

Question 23

Which dimension includes the knowledge needed for the management of services?

Options:

A.

Organizations and people

B.

Value streams and processes

C.

Information and technology

D.

Partners and suppliers

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Exam Code: ITIL
Exam Name: ITIL Foundation (V4)
Last Update: Nov 21, 2024
Questions: 503
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