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Question 32

Which statement about change management is CORRECT?

Options:

A.

It optimizes overall business risk

B.

It optimizes financial exposure

C.

It ensures that all changes are authorized by the change advisory board (CAB)

D.

It ensures that service requests follow the normal change management process

Question 33

Which is an example of a business related measurement?

Options:

A.

The number of passengers checked in

B.

The average time to response to change requests

C.

The average resolution time for incidents

D.

The number of problems resolved

Question 34

What must always be done before an activity is automated?

Options:

A.

Check that the activity has already been optimized

B.

Check that suitable new technology has been purchased

C.

Ensure that DevOps has been successfully implemented

D.

Ensure the solution removes the need for human intervention

Question 35

Which process works with incident management to ensure that security breaches are detected and logged?

Options:

A.

Change management

B.

Service level management

C.

Access management

D.

Continual service improvement

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Exam Code: ITIL
Exam Name: ITIL Foundation (V4)
Last Update: Dec 22, 2024
Questions: 503
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