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Question 68

Which activity captures the demand for incident resolution and service requests?

Options:

A.

Change control

B.

Problem management

C.

Service desk

D.

Service catalogue management

Question 69

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

Options:

A.

Incident management

B.

Continual improvement

C.

Service request management

D.

Problem management

Question 70

Arrange the following steps of software lifecycle in correct order.

1. Retire

2. Test

3. Operate

4. Deploy

5. Ideation

6. Develop

7. Design

Options:

A.

Ideation, Design, Develop, Deploy, Test, Operate, Retire

B.

Retire, Test, Operate, Deploy, Ideation, Develop, Design

C.

None of the above

D.

Ideation, Test, Develop, Deploy, Design, Operate, Retire

Question 71

What are the ITIL guiding principles used for?

Options:

A.

To help an organization make good decisions

B.

To direct and control an organization

C.

To identify activities that an organization must perform in order to deliver a valuable service

D.

To ensure that an organization’s performance continually meets stakeholders’ expectations

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Exam Code: ITIL
Exam Name: ITIL Foundation (V4)
Last Update: Dec 22, 2024
Questions: 503
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