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HDI HD0-100 Actual Questions

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Question 12

What should you do to assess a customer level of knowledge? What should you do to assess a customer? level of knowledge?

Options:

A.

Ask open questions

B.

Provide more detailed explanations

C.

Assume the customer has a basic level of knowledge

D.

Ask closed questions

Question 13

Click the Task button. Place the Problem Solving steps in order. For instructions on how to answer a Drag and Drop question, click the Help button.

Options:

Question 14

Which two are characteristics of unsuccessful teams? (Choose two.)

Options:

A.

Good team morale

B.

Lack objectives

C.

Independence

D.

Lack of ownership

Question 15

Which two statements describe active listening? (Choose two.)

Options:

A.

Interrupt the caller to clarify statements

B.

Eliminate internal biases and negative thoughts

C.

Listen for ideas and images, not just words

D.

Place the caller on hold to take notes

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HD0-100 HDI Exam Lab Questions, HDI HD0-100 Actual Questions, PDF HD0-100 Study Guide,
Exam Code: HD0-100
Exam Name: Help Desk Analyst (HDA)
Last Update: Nov 22, 2024
Questions: 116
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