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You are having a trouble understanding a customer with a strong accent. The first thing you should do is ______?
Find someone else who can understand the customer better
Ask the customer is there is someone else in their organisation for you to talk to
Inform the customer that you cannot understand them and there is nothing you can do to help them
Tell the customer you are having difficulty understanding them
Which two characterise a successful negotiator? (Choose two.)
Focuses on the best solution
Presents a plan of how to get to the solution
Viewed as a problem solver
Steps to the customers side for understanding
TESTED 24 Nov 2024
