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Exactprep C_C4H510_21 Questions

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Question 16

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Options:

A.

Employees

B.

Territories

C.

Incidents

D.

Service agents

Question 17

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Options:

A.

Determining fine-tuning settings

B.

Controlling responsibility

C.

Controlling validity of the service catalog

D.

Reporting

E.

Determining service level assignments

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Exam Code: C_C4H510_21
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2111
Last Update: Nov 23, 2024
Questions: 117
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