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C_C4H510_21 Exam Dumps - SAP Certified Application Associate Questions and Answers

Question # 4

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Options:

A.

Operating hours

B.

Maintenance plan

C.

Service contract

D.

Working calendar

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Question # 5

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on

March 1, but ticket processing is delayed.

Which option should you enable on the ticket template to avoid creation of multiple tickets?

Options:

A.

Consider ticket resolved on date

B.

Consider contract status

C.

Consider maintenance plan condition

D.

Consider delay

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Question # 6

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Options:

A.

Employees

B.

Territories

C.

Incidents

D.

Service agents

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Question # 7

Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question

Options:

A.

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

B.

Opening the main ticket allows you to see all of the connected sub-tickets.

C.

You can change the status of multiple sub-tickets from the main ticket.

D.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

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Question # 8

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Options:

A.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will

implemented.

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Question # 9

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Options:

A.

Determining fine-tuning settings

B.

Controlling responsibility

C.

Controlling validity of the service catalog

D.

Reporting

E.

Determining service level assignments

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Question # 10

Which tool do you use to determine a service ticket processing team, based on conditions?

Options:

A.

SLA determination

B -Ticket routing rule

B.

Data Workbench

C.

Delegation rules

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Question # 11

Which tool would you use to create high data volumes in SAP Service Cloud?

Options:

A.

Data Workbench

B.

Job Manager

C.

Form Templates

D.

Mass data maintenance

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Question # 12

When should you use the templates provided in the Data Workbench?

Options:

A.

When the Mass Change Account Data tool is used

B.

When customer data needs to be loaded quickly

C.

When there is unstructured legacy data

D.

When data volume is low

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Question # 13

Which of these objects are NOT associated with SAP Jam groups?

Options:

A.

Products

B.

Sales orders

C.

Opportunities

D.

Tickets

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Exam Code: C_C4H510_21
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2111
Last Update: Feb 5, 2025
Questions: 117
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