Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on
March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
Which tool do you use to determine a service ticket processing team, based on conditions?