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C_C4H510_21 Exam Dumps - SAP Certified Application Associate Questions and Answers

Question # 14

Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

Options:

A.

Service level of incoming tickets

B.

Status

C.

Service category

D.

Ticket due date

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Question # 15

Which feature allows the scheduling of automatic ticket creation?

Options:

A.

Realignment run

B.

Service plans

C.

Registered products

D.

Maintenance plans

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Question # 16

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

Options:

A.

At least one service object needs to be assigned.

B.

A service contract is active.

C.

A customer needs to be assigned.

D.

Address mismatches must be corrected first.

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Question # 17

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

Options:

A.

Document types

B.

Maintenance plan

C.

Service category

D.

Priority

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Question # 18

Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

Options:

A.

Workflow rules

B.

Routing rules

C.

Templates

D.

Knowledge base

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Question # 19

Which objects can be used within ticket creation to automatically determine the registered product?

Options:

A.

Installed Base

B.

Installation Point

C.

Warranty

D.

Product

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Question # 20

How can you restrict access to Product View?

Options:

A.

Territories

B.

Service Unit of Employee

C.

Employee

D.

Sales Data of Employee

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Exam Code: C_C4H510_21
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2111
Last Update: Feb 5, 2025
Questions: 117
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