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When creating a care plan with a template you can unselect tasks so they will not be included (A), the sort order of the Task group by Fields can be changed under custom setting task group (B), and care plan templates must include at least 1 problem, 1 goal and 1 task © are true statements about Care Plan Templates. When creating a care plan with a template you can change the offsets of the tasks (D) is false, as you can only change the offsets of the tasks when creating a care plan without a template. Care plan templates can only be used when creating a new care plan (E) is false, as you can also use care plan templates when editing an existing care plan.

According to the Salesforce documentation2, there are two ways to capture consent from enrollees of a care program:

By talking to an agent via phone who then enrolls the patient using the Enroll in Program quick action in Health Cloud2.

By using a self-service portal via a community where the enrollee can view and sign the consent document electronically using DocuSign or Adobe Sign2. Therefore, options C and E are correct. Option A is incorrect, because web chat is not a supported channel for capturing consent in Health Cloud. Option B is incorrect, because email-to-case is not a supported feature for enrolling in a care program. Option D is incorrect, because SMS is not a supported channel for capturing consent in Health Cloud.

To get a comprehensive view of a patient’s prescriptions, including history, to improve health outcomes, a consultant should leverage the Medication Management capability in Health Cloud. Medication Management is a feature that helps providers and care coordinators manage the medication regimen of their patients, helping to improve patient safety and reduce healthcare costs. Medication Management allows providers and care coordinators to develop a curated list of current medications, review medications with the patient, make clinical decisions and recommendations based on the review, and communicate the recommendations to the patient and the patient’s prescriber6. Intelligent Appointment Management, Integrated Care Management, or Virtual Care are not capabilities that can fulfill this use case.

The feature that the consultant should configure to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management is Action Plan Templates. Action Plan Templates are reusable sets of tasks that can be assigned to patients or members based on their care needs. Action Plan Templates can include dependent tasks that are triggered by the completion of other tasks.