Salesforce Health Cloud Health-Cloud-Accredited-Professional Reddit Questions

To ensure data privacy and protection for leads, contacts, and person accounts during the initial setup of Health Cloud, the administrator should enable Data Protection and Privacy at the object level. This configuration allows Health Cloud to manage privacy-related fields and processes for these entities.

Key Features:

Object-Level Privacy Settings: Enables data protection measures such as tracking consent and managing privacy preferences.

Applicable Entities: Specifically supports leads, contacts, and person accounts, aligning with patient data management needs.

Compliance: Ensures compliance with regulations like HIPAA by embedding privacy measures into the core data model.

Why Other Options Are Incorrect:

A. Fields: Field-level protection alone does not enable comprehensive privacy management for leads, contacts, and person accounts.

C. Tasks: Task privacy is not relevant for this scenario.

D. Records: While data protection applies to records, configuration is done at the object level for consistency across entities.

References:

Data Protection and Privacy in Health Cloud

HIPAA Compliance with Health Cloud

The Benefits Verification component in Salesforce Health Cloud is designed to help agents respond to member inquiries regarding benefits coverage. This feature integrates seamlessly with Health Cloud objects and data, offering agents real-time access to benefit information.

Key Features of Benefits Verification:

Real-Time Verification: Displays benefits data retrieved through integrations, allowing agents to answer member questions promptly.

Comprehensive Coverage Details: Includes plan benefits, covered services, and limits.

Customizable Layout: Can be configured on the record page to provide relevant benefit details in a user-friendly format.

Why Other Options Are Incorrect:

A. Eligibility Validation: Focuses on determining program eligibility rather than detailed benefits coverage.

B. Benefits Coverage: While related, it is not the specific tool designed for verifying benefits inquiries.

C. Coverage Confirmation: Typically used for confirming specific services under a plan, not general benefits questions.

References:

Benefits Verification in Health Cloud

To modify the out-of-the-box Advanced Patient Card in Salesforce Health Cloud to display the Category, SubjectID, and Date for active Clinical Alerts, a developer should follow these steps:

Clone the Parent Card (Option A):

Begin by cloning the existing parent FlexCard that represents the Advanced Patient Card. This allows you to create a customized version without altering the original component.

Cloning ensures that the new card retains the base functionality while providing the flexibility to add or modify features as required.

Create a DataRaptor to Extract Necessary Data (Option C):

Utilize OmniStudio's DataRaptor to define a data extraction process that retrieves the specific fields—Category, SubjectID, and Date—from the Clinical Alerts object.

Configure the DataRaptor to filter and return only active clinical alerts, ensuring that the card displays relevant information.

This step is crucial for sourcing the data that will be presented on the customized patient card.

Change the Child Card State to Show Active (Option E):

After cloning the parent card, modify the state of the child card to ensure it displays active clinical alerts.

This involves setting the appropriate conditions within the card's configuration to filter and present only active alerts, aligning with the requirement to display current clinical information.

By executing these steps, the developer customizes the Advanced Patient Card to effectively display the desired fields for active Clinical Alerts, enhancing the utility of the patient card for healthcare providers.

References:

Advanced Patient Card - Salesforce Help

OmniStudio for Health Cloud

The Virtual Care capability in Salesforce Health Cloud enables care providers to conduct video consultations with patients. This functionality is specifically designed to facilitate telemedicine appointments, including addressing social determinants of health (SDOH) that may impact patient care.

Key Features of Virtual Care:

Video Visits: Supports secure and HIPAA-compliant video calls between providers and patients.

Integration with Care Plans: Allows discussions of SDOH within the context of the patient’s care plan, promoting holistic care.

Scheduling and Notifications: Integrates with scheduling systems to set up and notify patients of video appointments.

Why Other Options Are Incorrect:

Intelligent Appointment Management: Focuses on optimizing in-person appointment scheduling rather than telehealth services.

Telehealth: While closely related, the specific Salesforce Health Cloud term for video consultations is "Virtual Care."

Integrated Care Management: Manages care plans and tasks but does not directly address video consultations.

References:

Virtual Care Overview