New Release Health-Cloud-Accredited-Professional Salesforce Health Cloud Questions

When the default appointment management solutions in Salesforce Health Cloud are not viable, leveraging a prebuilt package from an Independent Software Vendor (ISV) is the most robust and efficient solution. These packages are designed to integrate seamlessly with Health Cloud, offering advanced features that meet specific requirements like external appointment scheduling.

Why ISV Packages Are Recommended:

Purpose-Built: Designed for healthcare providers, these packages address appointment management complexities out of the box.

Seamless Integration: Built on Salesforce, these solutions are easily customizable and work with existing Health Cloud features.

Scalability: Offers long-term adaptability for growing healthcare organizations.

Why Other Options Are Incorrect:

Apex Class and Intelligent Appointment Management: Requires custom development, which can be costly and time-consuming.

EHR Routing System: External EHR systems often require complex integrations and may not align with Health Cloud workflows.

Custom FHIR Adapter: FHIR Adapters are typically used for clinical data exchange, not appointment management.

References:

ISV Solutions for Salesforce Health Cloud

Salesforce Health Cloud Appointment Management

The Discovery Framework in Salesforce Health Cloud is designed to streamline intake and clinical assessment processes by leveraging configurable and reusable components. Below is a detailed explanation of the correct options:

Correct Capabilities:

FHIR Question Bank (C):

Health Cloud supports the integration of FHIR (Fast Healthcare Interoperability Resources) standards for clinical data management.

The FHIR Question Bank allows healthcare organizations to utilize predefined, standards-compliant question sets for assessments. This ensures uniformity and compliance with healthcare regulations.

Digital Signature Capture (D):

Salesforce Health Cloud enables capturing digital signatures to confirm the completion and accuracy of assessments, which is often required for compliance or legal documentation.

Using Previously Submitted Responses (E):

Health Cloud supports dynamic assessments that can reference and reuse responses from previously submitted assessments. This enhances efficiency, prevents redundancy, and reduces patient burden.

Why Other Options Are Incorrect:

A. Adding a QR Code:QR codes are not a standard out-of-the-box feature for assessments in Salesforce Health Cloud. While QR codes can be custom-implemented, they are not directly relevant to the Discovery Framework.

B. SMS Assessment Completion:SMS-based assessment completion is not an out-of-the-box feature of Health Cloud. It requires customization or integration with third-party messaging solutions to achieve this functionality.

References:

Administer Health Cloud

Salesforce Health Cloud Documentation on FHIR and Clinical Assessments

Salesforce Discovery Framework Overview

Salesforce Shield is a robust security suite designed to ensure data encryption, monitoring, and auditing compliance for sensitive data, including files stored in Salesforce. In a full sandbox environment where data encryption is crucial, Shield’s Platform Encryption is the ideal solution.

Features of Salesforce Shield Platform Encryption:

Encrypts files and attachments stored in Salesforce.

Protects sensitive data such as personally identifiable information (PII) to comply with regulations like HIPAA.

Ensures encryption persists even when files are exported or shared outside the Salesforce environment.

Why Other Options Are Incorrect:

Classic Encryption: Limited to custom text fields, lacks support for files or advanced use cases.

Industry Data Security: Focused on data classification and access control, not encryption.

Salesforce Data Mask: Used to mask data in sandboxes for testing, not encrypt files.

References:

Salesforce Shield Platform Encryption Guide

Salesforce Security Guide

To display a patient's health conditions and clinical encounters as a sequence of events on the patient's Person Account page using the Enhanced Timeline functionality in Salesforce Health Cloud, it's essential to configure the timeline appropriately. This involves creating a Timeline View Configuration record that defines which events and related objects are displayed.

Understanding Enhanced Timeline:

Purpose: The Enhanced Timeline provides a chronological view of a patient's healthcare events, enabling healthcare providers to visualize and track patient interactions over time.

Features:

Event Visualization: Displays events such as clinical encounters, health conditions, tasks, and more.

Customization: Allows administrators to define which objects and fields are represented on the timeline.

Interactivity: Users can click on events to view detailed information.

Implementation Steps:

Create a Timeline View Configuration Record (Answer C):

Purpose: Defines the base object (e.g., Person Account) and related objects (e.g., Clinical Encounters, Health Conditions) to be displayed on the timeline.

Steps:

Navigate to Timeline Configurations: In Salesforce Setup, enter "Timeline" in the Quick Find box and select Timeline View Configurations.

Create New Configuration: Click New to create a new Timeline View Configuration record.

Define Base Object: Set the base object to Person Account.

Add Related Objects: Specify related objects such as Clinical Encounters and Health Conditions that should appear on the timeline.

Configure Display Settings: Define fields for event titles, subtitles, dates, and any filters or conditions as needed.

Save Configuration: Save the Timeline View Configuration record.

Add Enhanced Timeline to the Person Account Page:

Purpose: Ensures that the timeline is visible on the patient's Person Account page.

Steps:

Open Lightning App Builder: Navigate to a Person Account record and click Edit Page.

Add Timeline Component: