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Question 16

ZYX has used a phased approach for implementing the SIAM model

-ZYXS is the service integrator and provides the service desk for the SIAM ecosystem

-NETSCO had all network services transitioned to them

-OUTSCO has been selected to provide hosting services

The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.

The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented

What approach should be taken to resolve incidents and problems caused by the transition of services?

Options:

A.

Complete the transition over a weekend when the number of people using the services will be low

B.

Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes

C.

Establish a data room containing all information about the services so that facts and data can be quickly checked

D.

Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO

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SIAM Professional SIAMP Book, SIAM Professional SIAMP Release Date,
Exam Code: SIAMP
Exam Name: EXIN SIAM Professional Exam
Last Update: Sep 18, 2024
Questions: 56
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