Last Update Nov 24, 2024
Total Questions : 53
Last Update Nov 24, 2024
Total Questions : 53
ISO/IEC 20000 Foundation Exam
Last Update Nov 24, 2024
Total Questions : 53
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Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?
What process, other than business relationship management, reviews service performance with the customer?
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?
TESTED 24 Nov 2024
