Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?
What process, other than business relationship management, reviews service performance with the customer?
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?
Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?
How can an organization determine the effectiveness of the service level management process?
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"
TESTED 22 Feb 2025
