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ISO-IEC-20000-Foundation Exam Dumps - PECB ISO 20000 Questions and Answers

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Questions 4

How can an organization determine the effectiveness of the service level management process?

Options:

A.

By monitoring service level targets

B.

By defining service levels

C.

By checking contracts with suppliers

D.

By reporting on all incidents

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Questions 5

What does ISO/IEC 20000-1 specify?

Options:

A.

A methodology for ensuring that service management operates at the least possible cost

B.

The requirements for a service management system

C.

Best practice guidelines for service management

D.

Guidance on the application of service management systems

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Questions 6

One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

Options:

A.

Service desk

B.

Release and deployment management

C.

Change management

D.

Configuration management

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Questions 7

What is not an input to manage continual improvement?

Options:

A.

Governance of process operated by other parties

B.

Problem records

C.

Relevant directives from top management

D.

Optimized resource utilization or risk reduction

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ISO-IEC-20000-Foundation Exam Questions Tutorials, ISO 20000 ISO-IEC-20000-Foundation Book,
Exam Code: ISO-IEC-20000-Foundation
Exam Name: ISO/IEC 20000 Foundation Exam
Last Update: Nov 24, 2024
Questions: 53
ISO-IEC-20000-Foundation pdf

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ISO-IEC-20000-Foundation Engine

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