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Community Cloud CRT-271 Full Course Free

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Question 24

Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.

Which users will be able to edit and delete Salesforce Files based on their licence?

Select one or more of the following:

Options:

A.

Users with the Lightning External App licence

B.

Users with the Customer Community Plus licence

C.

Users with the High Volume Customer Portal Licence

D.

Users with the Customer Community licence

Question 25

Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community. - The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect - Customer users only need to see their orders in the Community - Orders are currently public read-only - Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers

Options:

A.

Leveraging existing integration with the legacy system

B.

Set the external users' organisation wide defaults to private for external order objects

C.

Creating a new integration with the legacy system for customer users

D.

Update the customer user profile and given the "view all" permission on the integration object

Question 26

Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

Options:

A.

Customer Community Plus License

B.

Support Community License

C.

Partner Community Plus License

D.

Service Cloud License

Question 27

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?

Options:

A.

Create a new Case page in Community Builder and include required fields.

B.

Create a Global Action and update the layout to include required fields.

C.

Create a record type for Guest users and associate to the Case page layout.

D.

Create a custom case page for Guest users and add required fields.

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Exam Code: CRT-271
Exam Name: Certification Preparation For Community Cloud Consultants (SU24)
Last Update: Nov 24, 2024
Questions: 285
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